Terms & Conditions
Effective Date: March, 2016
IMPORTANT – THIS IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND KRANSE, LLC. (“KRANSE” OR “WE”). PLEASE REVIEW THE POLICIES BELOW BEFORE COMPLETING A PURCHASE ON THE KRANSE WEBSITE OR MOBILE VERSION OR APPLICATION THEREOF (COLLECTIVELY, “SITE”). THESE ARE THE TERMS OF USE THAT APPLY TO YOUR PURCHASE OF PRODUCTS FROM THE SITE (THESE “OFFER TERMS OF USE”). YOU HEREBY AGREE TO THE TERMS CONTAINED IN THIS AGREEMENT (“AGREEMENT”) BY COMPLETING A PURCHASE, WHICH AS A PART OF SUCH PROCESS SHALL INCLUDE THE SELECTION OF A METHOD OF PAYMENT, AND ENTRY OF YOUR PAYMENT METHOD INFORMATION. IN CONNECTION WITH THE FOREGOING, YOU HEREBY AUTHORIZE KRANSE TO CHARGE THE SELECTED PAYMENT METHOD AND ITS ASSOCIATED PAYMENT ACCOUNT THAT YOU HAVE SPECIFIED FOR THE PURCHASE OF THE PRODUCT
SECTION 1 – Legal Age Requirement
By completing a purchase for any Kranse Complete Online Prep Course (“Order”) through the Site, you represent that you are at least the legal age of majority or are legally authorized, with any necessary consent of a parent or guardian, to agree to these Product Offer Terms of Use and fulfill any obligations in connection with such purchase.SECTION 2 – Product Offer
When you place an order on the Site, you will be charged the corresponding cost of your selected purchase at checkout.
Our services or products are sold by granting you a limited license to use such services, products or features for a limited time period. This is typically a one-year period from the date of purchase (unless otherwise specified at the time of purchase). This limited license is a single user license, meaning it is for one user (student) only.
All orders are subject to Kranse acceptance. After your order has been placed, we will provide you with an email confirming our receipt of your order. The confirmation you receive does not constitute our acceptance of your order. Rather, we are only confirming our receipt of your order. Kranse may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your payment card or payment method has already been charged for an order that is later cancelled by Kranse, we will issue you a refund. If you do not receive confirmation that your order has been placed, please contact our customer service representative at 1-800-793-9322. Your order will be deemed accepted upon its delivery and your receipt of a delivery confirmation of your order.
While we want everyone to be able to enjoy our products, we may, in our sole discretion, not accept an order or limit or cancel quantities purchased per person, per household or per order.
If for any reason you are unsatisfied and want to return products you have ordered, please review the Return and Refund Policy outlined below.
SECTION 3 – Taxes
All pricing set forth on the Site is in U.S. Dollars and is exclusive of applicable taxes.
SECTION 4 – Better Score Performance Guarantee
We are so confident that we can improve your official test score that we give you a 100% Money Back Better Score Performance Improvement Guarantee for any of our Kranse Complete Online Prep Course packages. You qualify for our Better Score Performance Guarantee if:
- You are a Kranse.com student enrolled in an eligible Kranse.com program, which has been paid for in full. You are the sole student associated with this paid account.
- You have completed your Kranse.com course. You have taken, completed and passed all assigned lessons, homework and tests (you are allowed to fail lessons as long as you pass that lesson in the future).
- You have your Before-Score. You need to have taken an official test no more than six months prior to starting your Kranse.com program and establishing your Kranse.com account. Your official test result is your baseline test score or Before Score. For SAT® students, if you do not have an official SAT® score in this period, then let your Before Score be defined as your offically administered SAT® PSAT/NMSQT® score converted to the SAT® scale through multiplication by ten (10).
- Your have your After-Score. You need to take your official test within 60 days of finishing your Kranse.com course. Finishing the course is defined as first date on which you pass every lesson assigned to you. By way of example: if you finish your course 8/29/2016, you must take an official test on or before 10/29/2016.
- Comparing test results. If your After-Score results show no improvement when compared to your Before-Score then you qualify subject to following the rules for submission as outlined in this section. You can also contact Kranse for more information at: support@kranse.com
Please submit your application for a refund within 30 days of taking your official test (your After-Score). Your submission should include your official ETS score report listing all scores of the student's history, including the Before-Score and After-Score’s. The score reports must clearly show the student’s name, test date(s), and score(s). The score report should be directly sent by ETS to:
Kranse, LLC
Score Reporting
1180 North Town Center Drive, Suite 100
Las Vegas, Nevada, 89144
The submission must contain the email address of the account as well as a Payee name and a Payee address. The credit Refund method will be via credit card or check at Kranse’s discretion within 60 days of Kranse receiving the request.
Other Terms: Refunds are limited to one per household, account purchaser, account user, ETS score report, or account. By way of example, one parent (purchaser) who buys two packages for two different users can get at most one package refunded.
SECTION 5 – 5-Day Trial Period & Refund Policy
If for any reason you’re not satisfied with our product within our 5-day trial period, simply let us know and we’ll give you a refund with no questions asked! To request a refund, simply email our support team at: support@kranse.com.
Please provide us with your name, order details, including order ID, contact details, user name of the account. Once approved, please allow up to 5 working days for your refund to be credited to your account.
Restrictions: refunds are limited to one per household, account purchaser, account user, or account. This applies to all package types and test types.
SECTION 6 – Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – LIMITATION ON LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KRANSE DO NOT ACCEPT OR ASSUME LIABILITY FOR YOUR USE OF THE PRODUCT. FURTHER, IN NO EVENT WILL KRANSE OR ITS OFFICERS, DIRECTORS, SUBSIDIARIES, AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE TO ANY PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO A SALE OF MERCHANDISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. KRANSE AND ITS AFFILIATES’ MAXIMUM LIABILITY FOR THE PURCHASE OF THE MERCHANDISE SHALL NOT EXCEED THE AMOUNT PAID FOR SUCH MERCHANDISE. IN SOME JURISDICTIONS, THE FOREGOING LIMITATIONS OF LIABILITY MAY NOT FULLY APPLY. ACCORDINGLY, IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT OF THE LAW.
SECTION 8 – DISLAIMER OF WARRANTIES
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED BY, KRANSE AND AFFILIATES MAKE NO OTHER WARRANTY OF ANY KIND REGARDING THE PRODUCT AVAILABLE FOR SALE ON THE WEBSITE, WHICH IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. IN PARTICULAR, TO THE MAXIMUM EXTENT OF THE LAW, AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.
SECTION 9 – Additional Terms of Use
In addition to these Sales Terms of Use and the policies stated above, any purchases you make through the Site are subject to the Website Terms of Use and Privacy Policy.
SECTION 10 – Dispute Resolution
BINDING ARBITRATION
ANY CLAIM OR DISPUTE RELATING IN ANY WAY TO YOUR PURCHASE OF KRANSE PRODUCTS SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION, except that either party may seek interim relief from any state or federal court in the party’s state of residence to protect the party’s intellectual property rights. ARBITRATION WOULD REMOVE YOUR RIGHT TO LITIGATE A CLAIM IN COURT OR TO HAVE A JURY TRIAL ON THAT CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. IT IS IMPORTANT THAT YOU READ THIS PROVISION CAREFULLY BEFORE ACCEPTING THESE TERMS OF USE. The arbitration will be administered by the American Arbitration Association or National Arbitration and Mediation, Inc. under The National Arbitration Forum’s Code of Procedure in effect when the claim is filed (the “Code”). The Code and other information may be obtained from the National Arbitration Forum website (www.adrforum.com) or by calling 1-800-474-2371. Kranse shall have the ability to choose between these two forums as well as choose a venue that is convenient for Kranse. The parties shall split 50%/50% the cost of the administrative and arbitrator fees. Notwithstanding any choice of law provision included in the Terms, this arbitration section is subject to the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) and the New York Convention on the Recognition of Foreign Arbitral Awards (9 U.S.C. §§ 201-208 or as codified in the jurisdiction where enforcement of the award is sought). The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and Kranse. Hearings shall be held as provided by the Code and if any in-person hearing is required, it shall be held in a venue chosen by Kranse. Any participatory arbitration hearing that you attend shall take place in Nevada. Nevada state law will apply during the arbitration. The judgment upon the award rendered by the arbitrator(s) shall be final and binding and may be entered in any court of competent jurisdiction. Unless inconsistent with applicable law, each party shall bear the expense of their respective attorneys’, experts’ and witness fees, regardless of which party prevails in the arbitration.
NO CLASS ACTIONS
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST (PRODUCT NAME) IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
IF YOU HAVE ALREADY PURCHASED A PRODUCT AND YOU DO NOT AGREE TO THE FOREGOING TERMS OF USE, YOU MUST TELL US IN WRITING AND RETURN THE PRODUCT TO GET A REFUND.
SECTION 11 – Governing Law
These Terms of Use shall be construed and enforced solely in accordance with the laws of the State of Nevada in the United States of America, as applied to agreements entered into and completely performed in the State of Nevada (without regard to conflict of law principles). Any claim you might have against Kranse must be brought within two (2) years after the cause of action arises, or such claim or cause of action is barred. In addition, you agree to waive any right to a jury trial in connection with any action or litigation in any way arising out of or related to these Terms of Use. You also acknowledge and agree that any applicable state law implementation of the Uniform Computer Information Transactions Act (including any available remedies or laws) shall not apply to these Terms of Use and is hereby disclaimed. A printed version of these Terms of Use and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent as other documents and records originally generated and maintained in printed form. Please contact Kranse if you wish to receive a printed copy of these Terms of Use.
SECTION 12 – Survival
If any provision of these Offer Terms of Use is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall be enforced.
SECTION 13 – Entire Agreement
These Terms of Use make up the entire agreement between Kranse and you relating to your use of the Product. These Terms of Use replace any prior understandings or agreements (whether oral or written) regarding the products purchased on the Site.
SECTION 14 - Contact Us
Questions about the Terms should be sent to legal@kranse.com